Shorty’s Of Ballater

Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. Really good ice - good choice, generous portions and efficient service. A lovely wee ice shop in Ballater. Friendly, helpful staff who are happy to give recommendations. Lots of flavours available and the ice is all homemade. Dairy free and vegan options available too. I even managed to get my dog a wee scoop which they topped with a dog biscuit too. Amazing choice of cruelty free ice options and the banana nut butter was delicious 💚 thank you for offering excellent vegan options and great service Was disappointed with the flavour of mint chocolate chip and vanilla , mint chocolate chip wasn’t sharp like it supposed to be and very bland, and I couldn’t see many chocolate chips in there. Again the vanilla just like iced milk. I’ll not be going back in a hurry the one in Banchory is much better quality I’m sorry to say. Delicious ice and so many amazing options on the menu. We enjoyed our visit and so did the dogs who also had a choice of ice - amazing! Friendly service. Thank you Lovely vegan ice creams, I'm lactose intolerant so it was great to find a place that has options on a hot day out We bought 2 ice creams. I had cappuccino and mandarin/cherry ripple in a double scoop and daughter had a tub of vegan peach. Cost was about £9 As soon as we got outside the shop and started eating them, daughter said that her peach ice was not nice, and that it synthetic rather than fresh and juicy as she had hoped. She wondered if it had some sort of sweetener rather than sugar. I it too and agreed that it was not good, rather bland and lacking in peach flavour, but weirdly sweet. So we took the ice back and asked if she could have something different. This is the point at which the experience plummeted from 4-5* to 2* All of the staff in the shop were quite young and when I explained the problem to the server behind the counter she said that they don't usually exchange ice creams because there are tasters available and we should have asked for one. I said it was a shame that we hadn't known that we could have a taster, but that either way we now had a not very nice ice cream. At this point the server said that she had had the peach ice and liked it. I pointed out that taste is subjective and that my daughter didn't like the ice cream. The server then asked "what if everyone wanted to buy an ice and then exchange it?" I pointed out that that was unlikely to happen, and that in fact I was very happy with my ice cream, it was just my daughter's ice that was the problem. The server then offered to phone her manager to see how she felt about our request. I told her not to bother, that I thought it was a pretty straight forward situation and that I would have expected pretty much any food service business to replace an item that a customer was unhappy with. We left and threw the peach ice away. If you are going to leave your business in the hands of teenagers, then I would suggest that you give them a few pointers on customer service. EDIT: Yes, it did happen exactly as I said - feel free to post your CCTV 2nd EDIT: On Trip Advisor someone said: "Took family here for ice at the weekend. I had mango sorbet that neither of mango, nor was a sorbet. Daughter had strawberry ice that like sour raspberries. Very disappointed." And you said: "In the event you had returned and expressed this to a member of staff we would have been more than happy and very willing to exchange your purchase and even offered tasters to find a flavour more to your liking." Well, well.... 3rd Edit - Feel free to keep going with your passive aggressive commentary if that's how you want to represent yourself. This is all appearing under your business after all. If you don't want complaints addressed to "teenage members of staff" then don't make them your supervisors and leave them in charge of the shop. Who else would you have liked me to address my complaint to? You also seem to be missing the point that it wasn't even my ice that was at issue. It was the one that my daughter had that she had just told me she couldn't eat because it "weirdly sweet", not as you suggested because "she had changed her mind". So in my position, if one of your kids said that something you had just bought them bad enough that they didn't want to eat it, what would you have done? Complain, or not? I wasn't rude and I didn't have a tantrum - I just disagreed with what your staff member was saying. I was surprised at what she said though, and I'm even more surprised at your attitude, but never mind, we're unlikely to meet the situation again. Delicious ice cream, good choice of flavours and great coffee. A must for anyone visiting Ballater on a hot day 🍦 Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites.