Parkdean Resorts Sandylands Holiday Park, Ayrshire

One of the Most Revieweds in Stevenston Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. Parkdean - 1 Our at Parkdean Resorts was good. It was fairly modern, but not as modern as some I have used. It was a good size, clean, and had a nice foam mattress - which was very comfortable. The had a slight smell at first, but this eventually disappeared. Caravans did not really have parking next to the caravan, but some people managed to squeeze their cars on the grass outside. Not ideal though! The TV was quite small but watchable. An iron, ironing board, broom, clothes rack and hairdryer were provided. A mop would have been beneficial as the bathroom floor got quite wet after a shower. You could see that the floor had suffered slight damage from this too over time. A vacuum cleaner would also have been beneficial just in case any glass got broken (especially if you have kids). Cleaning up broken glass is difficult with just a broom! On approach the site does not look very inviting due to its surrounding area. Nearby houses looked a bit tatty, and just before the entrance is a logistics (truck) depot. The seafront is not far from the site and offered some nice views. If only the council and property owners made their properties as attractive as the views! Nearby supermarkets came in useful for stocking up on supplies. A couple of Fish & Chips shops are around the area, but I did not use these based on customer reviews. I did not use the onsite facilities so cannot comment on those. We stayed in our campervan but we could still use all the facilities. It was the first time I'd been to a holiday camp, so it was quite "exciting" in a way. The camping facilities are very basic. There are showers and toilet blocks, but there was no waste disposal anywhere that I could see. Water was available at the toilet block - as was a dishwashing facility. The clubhouse is great. Typical of a holiday camp, I'd imagine. Lots for the kids to spend their pennies on and a nice bar for the parents to enjoy the evening entertainment. There is entertainment every single day. Hats off to the hard working staff. I'm sure we'll be back at a similar site somewhere else in the future. We arrived at Sandylands full of excitement for a much-needed break — excitement that very quickly evaporated when greeted by the unmistakable smell of the nearby meat processing plant. Not exactly the coastal breeze we had imagined, especially on a warm day! Let’s give credit where it’s due: the reception staff were absolutely lovely — helpful, friendly, and genuinely doing their best. The security team were certainly kept busy but responded quickly when called, and housekeeping had clearly worked hard with what they were given. Unfortunately, as the saying goes, you can’t polish a… well, you know. The was a stark contrast to the photos online. Gone were the colourful cushions, plush carpets, and warm, homely feel. Instead, we were welcomed into a soulless grey/brown space with tired decor, a musty smell, and more wear and tear than advertised. Curtains were half-hanging off, the toilet seat wobbled, the shower rail was barely attached, and the sofa had both cigarette burns and stains that made us hesitate before sitting down. The cooker didn’t work for the first five days — reported early but not resolved quickly, which put a dampener on self-catering plans. Our first outing was to B\&M for reed diffusers — not the beach trip we had in mind. Speaking of the beach: the website claims it’s a short walk away, which would be accurate if the footbridge across the railway line hadn’t been closed in 2021 (information kindly provided by a former owner). The current route is much longer — not ideal for someone with rheumatoid arthritis recovering from cancer. It’s probably time the site info had an update. The site itself had a bit of a “Shameless meets Cops with Cameras” vibe, with regular visits from the local police and some questionable behaviour from other guests. Not exactly the peaceful escape we were hoping for. As for being dog-friendly — it technically is, in the sense that they’ll take your money for bringing one, but dogs aren’t allowed inside any buildings, including the bar. That left us sitting outside next to the children’s play area, unable to relax with a drink due to lack of indoor space or shelter. In the end, we made the decision to cut our stay short. A real shame, as it could’ve been a very different experience with some honesty in advertising, basic maintenance, and a bit more care. Would I return? No. Would I recommend? Only if you enjoy DIY repairs, strong air fresheners, and unexpected police presence on your holidays. Currently on a weeks break with my family for my Birthday! Staying from 18-25th August. Arrived late around 8pm. Checking was fine. Security handed over keys to 340. This review is based on two out of seven days of our stay. Negatives. *Floor carpet in the does smell probably requires changing. Looks dated * Very small single fridge, not adequate for family of 3 or more. * First day we reported one of the large hobs wasn't working. Security maintenance sent someone on the evening of the 18th. Checked and confirmed that a gas engineer will need to be sent over on the morning of the 19th. Another maintenance man ( not a gas engineer) came to inspect, who also promised to send someone else to fix. On the evening of the 19th, we contacted Security to get an update, Security didnot seem to have on record that we had reported the issue, they sent someone else who checked the cooker and promised to send someone on the 20.8.25 * Microwave glass plate is missing and rotator ring in the microwave is broken. Problem reported to the Security chap who had come to re-inspect the gas hob. * Less than 2hrs after the maintenance many had left the caravan, now the boiler in the has stopped working and we don't have hot water. * There is no central heating too..... * This is not the birthday I expected, it's 11pm and I just think now, what's the point to call the Security out again.... My five year old is cold in bed.... We miss our warm house in London...atleast everything worked there. Positives. We had a nice swim on the 19th. Pool is nice and warm. Will we stay over again. Probably NOT Update on our stay. In the morning on the 20th, my family and I went to reception to request to be moved, we were informed that the Manager, was on a school run and wouldn't be in until about 10am. When we returned to speak to the manager a lady by the names of Julie. We had to go through the whole story with her as she didn't seem aware or briefed. She said she had been on annual leave and wasn't informed about anything! She declined to move us to another because the park was fully booked! Ofcourse as a customer you have to belief what they say, so we were then promised that all the issues would be sorted on the day. Microwave was sorted 👌 Gas hob was sorted 👌 Hot water and central heating was also sorted by gas engineer who was sent around 1-2pm. 👌 Fast forward.....to 9.30pm. We were back to same issues of no hot water and central heating. It gets very cold in the evening on the park due to close proximity to the sea. My five year old has been cold and we have struggled to take showers due to the constant disruptions our holiday. 10pm....reported issue once again to the park and security man attended but as he is not gas engineer, he couldn't fix it. He said that the park has a policy of not contracting gas engineers out of hours and so we need to wait until the morning. I have now consulted my solicitors about this situation as it is clear, Parkdean/Sandyland have failed repeatedly in their duties/obligations to us as their paying customers! The kids loved it and spent an absolute fortune in the arcade. At the shop there it was £4.50 for 1 bottle of irn bru so that was a total rip off. The entertainment was good but the facilities could use a bit of updating. The swimming pools were absolutely freezing and my baby wouldn't stay in the pool for more than 5 minutes and then both of my girls developed a rash within an hour of being in the pool. We went at 6pm for swimming and the larger pool was very cloudy. The pints were also very overpriced but it was expected. Everything else was lovely and we will be back Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites. See how the number of reviews and average review scores have changed over time.