HM Passport Office, Durham [Appointments only]

Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. We paid for the super fast as we were travelling in a couple of days. Got printed quickly. There was an issue with our time as they’d allowed us to book one for 7.50pm, despite them closing at 3pm that day. They us over the phone to just turn up earlier and it was fine in the end. Very quick. In and out in ten mins with new passport. My sister's BNO went very well and quickly. She was kept well informed of the status and when it would arrive via email, text message and WhatsApp. What I find useful: - Possibility to do with a digital photo (for other European passports you still have to make an at the town hall and bring a non-digital photo) - photo can be taken yourself with a camera or mobile phone. - If the photo is not good, they will continue to send you a reminder until you upload a good photo. - You can reschedule the delivery to another date that is more convenient Points for improvement: It might be better if there was a possibility for the following option: when renewing the online, have the option to choose not to return the supporting documents and old to the applicant. Reason: In other European countries, you can have the old destroyed when collecting the new from the town hall. Other payment options. Not everybody has a creditcard. We Had or passports stolen and came here for the interview and assistance for renewal. And I must say the lady who dealt with us was an absolute ST✨AR Ursula!(And her colleague)She couldn't of done more to help us. Many virtual 🤗 hugs to her. Thanks sincerely👏 Renewed my online. The was fantastic so fast too. I went on the Monday and my arrived Friday morning. I was contacted every day with an update of progress. Brilliant other departments etc should take a leaf out of their book. Thank you 😊 I have same issue I have sent my application special delivery guaranteed and it says delivered and signed but when I keep calling them they say nothing on the system. We want answers because we have paid for the what’s wrong with you people. Is there any management or they not bothered to sort people applications I had applied to renew both my mum and dads BNO passports back last Nov. Within 3 weeks my mums was done perfectly whilst my dad's one was done in error so he was to return it. Long story short, he returned the and 2 weeks later, he received the same wrong with corner cut off but WITHOUT his new passport! Some telephone operators were extremely un-knowledgeable as they do not even know what to do?! I was very shocked when one of them sent me to the home office for my dad's BNO renewal! How could any offices fail twice to do such basics procedures of renewal? Almost 5 months gone by, the issue has still not been solved. I am their daughter who lives and works in Britain; and my parents are based in Hong Kong. I am their only child so I fly home whenever they need my help. Now I had a call saying I was to re-apply his application and make another payment online. What a joke! Today is the fifth month since I applied for my dads passport. I just hope I won't be charged again because it wasn't my fault. It was the office who failed twice to give me the right passport. LOST READ HERE. on Friday late night I discovered that I lost my I tore up the house for 2 days until I figured it’d be better to get a new one as I’m flying on Thursday. I booked an first thing Monday morning. Despite being 2 hours away. Went to the office. Had a conversation with the staff checking bags which were great people. There was a younger man. Late teens early 20’s and an older gentleman who were both great help. When I got my number called. The lady at the desk was very helpful I wanted a immediately printed out for me. Which they will not do for lost passports. She me that I can’t get one same day bit of a heartbreak when I found out but she said that she will try to hurry it up best she can. However there is hope. Don’t be alarmed. I’ve woken up today Tuesday to a notification that my is out for Wednesday and I will be flying on Thursday morning. So it has taken me just under 48 hours to get my passport. Buzzing baby off to Sicily ☀️. I wanted to say thank you to a lovely young lady with brown hair and glasses who could not have been more helpful and considerate when I needed to replace my passport. Thank you so, so much; I was able to go abroad as planned! :) Shocked, I was in 20 minutes before my and I was in the building less than 2 minutes before being sorted and on my way out. Didn’t expect it to be that efficient and smooth. Booked an for Tuesday afternoon for the premium service. Arrived at Durham and the first impression we got was the rude, insensitive security guard on the door. His attitude was disgraceful and he was extremely unhelpful. During the we were the would most likely be arriving on Friday for our flight or by Saturday. It is now Tuesday and it’s still not arrived. We have called the office over 20 times and received a different answer every time, the workers were clueless, unhelpful - telling us the may have been destroyed, or that it’s on the way, or that it’s been downgraded to a standard service: literally a made up answer every time we have called. On Sunday we were we would be contacted in the by Durham about the status of the passport, however we have received no phone calls or emails. We have paid over £200 and missed our holiday due to their lack of concern, help or care. This is disgraceful. Booked an to renew my passport, 1-week fast tracked. I arrived 5 minutes before my timeslot, place was empty, I was out of there in 3-4 minutes. Great service. Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites. See how the number of reviews and average review scores have changed over time.