Norse Atlantic Airways

Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. Very reasonable flights. My plane left and landed on time in both directions. No frills using 787 Dreamliners. Everything is extra except for water. Cabin crew was adequate and it was a very smooth and pleasant flight. Cool lights on final approach into JFK. Revised Feedback for Norse Atlantic As a regular traveler with Norse Atlantic, flying about 2-3 times a year, I have generally enjoyed my with the airline. The staff have always been approachable, informative, and welcoming, and aside from a few minor issues, my journeys have been pleasant. However, I encountered a couple of interactions on June 5, 2025, that I believe could have been handled more professionally and respectfully. Boarding Incident: While boarding the flight, I overheard a female engaged in a dispute with a regarding the number of hand luggage she had. The claimed that one of her belonged to another named traveler who had already boarded. During this exchange, the looked towards me and asked if I was the other passenger. I quickly clarified that it was unrelated to me. As the prepared to depart, the struggling was allowed to board with her two bags. I noticed one of her smaller rolling down the boarding tunnel toward me, and I waited until she joined the back of the line. I then saw the speaking to her colleagues, expressing concerns about the situation. After boarding, I offered to help the female with her bag, but the attendant, clearly frustrated, approached me to request my boarding pass. I couldn't find it immediately, so she asked for my passport. After confirming my identity, she seemed satisfied that I wasn't involved in the situation. Unfortunately, the and the began to argue, with the demanding the attendant's name. The stated that she was not obligated to provide it. Later, two additional staff members arrived and removed one of the passenger's bags, presumably with the check in luggage As a former health and safety officer, I understand the attendant’s concern and appreciate her determination to resolve the matter. However, I believe she should have calmly explained her reasons for approaching me and requested to see my passport after I had boarded. If I hadn't been alert to the situation, this could have escalated unnecessarily. Communication Issue with Onboard Service: Another issue arose while I was ordering a cup of coffee and some cashew nuts through the onscreen café service. After placing my order, I waited twenty minutes without receiving anything. When I checked the status, it indicated that it was complete. Assuming there was a system error, I pressed the call button for assistance. A came over in an unfriendly manner and asked what my problem was. I explained that I hadn't received my order, despite the screen indicating it was complete. She informed me that they would be serving from a trolley soon and I will soon receive my . Thanking her, I mentioned that I was not aware of this system. Another nearby commented that she was not very helpful. To my frustration, the trolley came from the back of the plane directly to the front, skipping my row. Unable to wait any longer, I tried to cancel my order, but since it was marked as "completed," I couldn't. Eventually, I got out of my seat to inquire about my order, which had been placed over 40 minutes earlier. A different staff member apologized and promptly prepared my order. I hope that Norse Atlantic takes this feedback into account to make necessary adjustments. Overall, I believe in their commitment to excellent and trust they will improve these aspects for future travelers. This is a less expensive airline. At the airport was such a mess, they were checking every bag, measuring and weighing it. My carry on was over 0.5 lb, so either I take out a thing go back to the line or pay extra $40( I wish this was refunded to me) The was smooth but the food was served at 2am and I got chicken in tomatoe sauce that landed on my shirt while turbulence . On the way back, the was much nicer and they only weight my check in. Food was better as well but another chicken in the brown sauce with rice. The desserts were delish NEVER AGAIN – DO NOT FLY WITH THESE NORSE! 🚨 NEVER AGAIN – AVOID FLYING WITH NORSE ATLANTIC 🚨 Norse Atlantic presents itself as an affordable transatlantic airline, operating between Europe and the USA. In February 2025, I flew from Berlin to Miami with my family (two adults and two children, aged 8 and 9). I have traveled extensively for decades, and I have never encountered a travel as frustrating as this. ✈️ Norse Atlantic Airways – A Company With Unfair Policies 1️⃣ Family Seating Policy – An Unreasonable Approach Unlike other major European airlines, Norse Atlantic does not guarantee that children can sit with their parents unless you pay extra. This policy creates unnecessary stress for families and seems designed to generate additional fees rather than provide a reasonable seating arrangement. Other airlines, including British Airways, Lufthansa, Iberia, KLM, Ryanair, and Wizz Air, have family-friendly seating policies, ensuring children are not separated from their parents. It is disappointing that Norse chooses to take a different approach. 2️⃣ Excessively Strict Carry-On Baggage Rules Norse has an unusually restrictive carry-on baggage policy, allowing only a very small personal item (40x20x10 cm) for free—far less than what most airlines permit for long-haul travel. Passengers who don’t comply risk being charged extra or even denied boarding. At check-in, I witnessed staff rigidly enforcing these rules, including making passengers force their into a measuring box down to the millimeter. One passenger, who appeared to have a disability, was not allowed to redistribute items between and was instead charged an extra fee. This level of inflexibility was concerning and did not reflect the level of I would expect from a reputable airline. 3️⃣ No Online Check-in – An Unusual and Inconvenient Practice Unlike most airlines, Norse requires all passengers to check in at the airport, forcing them through the baggage policy enforcement process. This not only creates long lines but also puts passengers in a difficult position where they may face unexpected fees. ⚠️ Our Personal – The Final Straw Despite paying extra for carry-on baggage, Norse still forced us to leave our children's luggage behind because the wheels stuck out slightly from the measuring box. Additionally, we were separated from our children on both flights unless we paid additional fees. ❌ Final Verdict – Think Twice Before Flying With Norse My with Norse Atlantic was disappointing. Their approach to baggage fees, family seating, and customer left much to be desired. While budget airlines often have stricter policies, Norse’s approach felt unnecessarily rigid and focused on maximizing fees rather than ensuring a smooth travel experience. If you are considering flying with Norse, I strongly recommend reviewing their policies carefully before booking. There are plenty of airlines that offer better without these challenges. 📢 To Norse Representatives: If you dispute any of these claims, I invite you to review security footage from the following flights: 📅 BER-MIA (NO623) – 05.02.2025 and 19.02.2025 📅 MIA-BER (NO624) – 15.02.2025 🚨 A Better Travel Starts With Informed Choices 🚨 Deeply concerning at check-in at JFK New York. Staff acted with hostility and seemed to take satisfaction in humiliating passengers over minor carry-on overweight issues—forcing people to stuff into sizing bins for being just 1–2 pounds over. No greetings, no basic courtesy, just sarcasm and power-tripping behavior. This isn’t about policy—it’s about a complete lack of professionalism and basic human decency. After that, they sent us to board a bus in the rain, carrying our luggage up flimsy metal stairs with no help or cover. They should tell people about this. This isn’t just bad service—it’s disrespectful and unsafe. I would strongly advise others to avoid this airline. This was the first time learning about Norse Airways, and I noticed they offered very affordable prices for flights to Europe. In June 2024, we flew from NYC to London. We bought our tickets 5 months beforehand for around $800 (round trip) per flight. We opted for an upgrade to select our seats and bring a carry-on (which should be standard, not an upgrade). I must mention that the upgrade also included a checked bag per person and an inflight meal. The staff was exceptional. Many of them went out of their way to ensure our journey was pleasant. The comfort and seating were top-notch, everything was well-maintained and new. The legroom was adequate (I'm 5'4" so I don't need much space). Each seat had a tablet for entertainment and charging ports for devices. Snacks, drinks, and meals were available for purchase or complimentary with upgrades. Overall, we had a delightful with Norse Atlantic. I will definitely consider flying with them again in the future, but not exclusively. Avoid Norse at All Costs — Worst I’ve Ever Had I’ve traveled all over the world, and I’ve never experienced an as unprofessional and indifferent as Norse. My was canceled without warning, and despite multiple attempts to contact them, I received no real support, no reimbursement, and no accountability. It’s been months since I submitted my claim, and all I’ve gotten are generic, copy-paste replies saying there’s a “backlog.” Meanwhile, they continue to advertise new flights while ignoring customers they’ve already stranded. There is no functioning customer line, no sense of urgency, and no sign that they take responsibility for the chaos they cause. They left passengers completely in the dark — no hotel, no alternate flight, and no updates. If you value your time, your money, or even basic respect, do not book with Norse. You’ll regret it long after your supposed “budget” savings vanish in a pile of ignored emails and empty promises. I had the worst with Norse. I reached out multiple times by email explaining my situation, and instead of helping me, they confirmed my just so I couldn’t make any changes, cancellations, or adjustments. Because of this, I lost $2,700. This shows zero empathy and zero customer service. Norse only cares about taking people’s money without offering solutions. I will never use this again, and I strongly advise others to stay away. Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites.