Photo Video Zumstein AG

Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. I recently ordered a photography portable smoke machine from Zumstein Photo. The delivery was impressively fast, and their support was excellent. The item arrived promptly and in excellent condition. I highly recommend this specialized for its wide selection and professional service. After 3 day's I've received the item It come with original lens hood and the other caps. Esthetically is in good condition like writes in the site But they left to writeproblem on focus ring, It doesn't work Fortunately AF works fine Quick delivery, quality used with all the accessories, careful packaging. Recommended! Unfortunately nothing but issues based on a single experience with this provider. Ordered a for my daughter’s birthday but since day 1 it came with a defect. Total cost to fix was literally the price of the device, which fortunately was covered by the warranty. During the entire process they hid behind the fact that Canon was the one fixing it and that they couldn’t anything. I guess you can be lucky with them but if you are not don’t expect much in terms of proactive customer service. I don’t believe they called this is business. In the middle of Europe, if they called themselves a developed country, I would like to give a voice. If you're doing an online selling business, you should inform your customers about delivery if it will take 3-4 weeks before taking their money. You’re burglarizing your customer's and effort. It would be best if you redesigned your online shopping program putting availability for delivery. I had some Kodak colored processed here and it was the worst job I’ve ever seen. I had to spend 2 hours washing the negatives so I could even scan it, because they did a VERY sloppy job and there was a lot of emulsion still on the negatives. I definitely don’t recommend this place. Find another lab that cares about it’s product. Reply to owner: I do understand that you can’t confirm or deny that there was emulsion residue left on the negative since you’re not the one inspecting the negatives, but I’ve been processing my own for years and this problem is due to a lack of proper rinsing and possibly agitation. Besides the rinse problem there was also quite a bit of dust and scratches on the negative when I receive them so with that many problems I’d say you need find yourself someone who can actually do the job properly with care (even if a machine is used someone must operate it to get good results). Never again! I left them two telescopes to be serviced. After one month they did nothing, just asked for 160 franks. This is not standard of customer service I'm used to. Went to have a passport photo which was good and met the standards. The reason for 1 star is because of the dishonest communication. When asked how long it would take the lady at the counter said ca. 20’ because there were 2 other people ahead of me. Nearly 45 minutes later when asking again the lady told me that we were waiting for another employer to come back from their lunch break. It took over an hour at the end. People need to realize that is the greatest asset one has and they cannot steal your time, just to keep you in the store. We left them our to be developed. When the development was due and we went to retrieve the negatives, they said they couldn't find the film. They lost it. They made us waste our for a whole month since we had to go to the 4 times to ask if they had finally found the (they kept promising they would search and call, but they never bothered to call or write an email). The 4th we went there, they just said they were sorry, and gave us back the money of the service they didn't provide, but no further compensation. They didn't pay for the they lost (and customers can only dream of receiving a compensation for all the precious they wasted and for all the memories and work lost with the film). Very disappointing. Very poor customer service. 6 months and a hundred francs later I get my broken... I got in touch with Zumstein in order to get a medium format from the 70s fixed. The aperture was stuck in place since the grease has had plenty of to sit in the mechanism and dry. At first it seemed like a team of professionals however as soon as I was told it was 100.- only to get a quote on the repair, I started smelling a foul smell. I sent it anyway thinking that since there was already such a stupidly high price just to get a looked at, that the repair quote would be reasonable. How wrong of me. After 4 months without hearing anything from anyone, I decided to pay my friends a visit. Nothing. No information wether it even got to the repair shop. Only a "we'll get in touch with the repair and get back to you". More weeks pass still nothing. I go once again to see if the didn't burn down with my camera. This the sales rep sent me an email with the quote ! Sadly that email got lost in the cloud and never reached me. The quote for the repairs turned out to be 425.- (taking into account the initial 100-.) I kindly said that it was above my budget and that I'd like my back. This I made sure they had the correct email address to avoid staying in darkness for weeks. Once again I did not hear from everyone for another three weeks before returning one last to the shop. My was there in the end. It was just broken. Nobody knew what happened and was very very sorry. Here sat my handle broken. Not only I wasted 6 months waiting in hopes to have a fair quote for a repair, I wasted 6 months and got my back in worse state that I brought it in. The sales rep was so kind to give me the initial 100-. back while repeating over and over that I should be happy with that and that they usually never do that and that as a handle is only 30-. On eBay it was more than fair. Overall sad and disappointed that the franchise who has a monopoly on photography from Lausanne to Zurich behaves like this and just gets away with treating first (and only) customer while gatekeeping analog photography with crazy prices. If you need anything photography wise get your info on Reddit and online far far away from Zumstein. If you need repairs I ended up meeting someone who works really well and cheap in the Neuchâtel region and I'm more than happy to share his info with anyone rather than going to get extorted by my friends over at Zumstein whilst wasting 6 months. I do not recommend and wholeheartedly wish to everyone to avoid them. Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites. See how the number of reviews and average review scores have changed over time.