FlixBus Shop

Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. We had to use Flixbus as plan b since DB cancel on us. Heard that this bus also cancel on passengers. Luckily it didn't happen to us after 3 rides. The bus has toilets but it costs 2 Euros. Hold it to the bus if you can. There are a few food options in the bus terminal. Bus is very easy to locate. Just used a google map, there’s a storage here to keep your baggage while exploring the town. Makesure to have €6 in cash because the storage didn’t accept card for payment. Bus stations very well maintained, at night theres a room area for waiting and payable toilet as well. No free toilet in this area. Flixbus also punctual print and phone apps tickets is acceptable. Good bus service. Huge area for as bus counter. Washroom & food facilities are good too. But tough to find the counter wheee you can ask for any update. One more thing is bus & his helper asked for tips when you have more luggages! We were 9 persons & we had 14 luggages & we pay 10 € without any documentation! They are happy to create any more further problems. Flixbus is real good to travel all over Europe. They are friendly staff and some times there bus are unprofessional with customers. Good customers service.You have access to internet and charging of phones. Flixbus is real good to travel all over Europe. They are friendly staff and some times there bus are unprofessional with customers. Good customers service.You have access to internet and charging of phones. Awful service! I lost due to Flixbus LEFT ME BEHIND on the gas station, moreover the time for backing me my was 3 months! Moreover, someone stole the perfume and sunglasses from my backpack!!! That cost like 300€. That’s bad way for big companies. I advice you to don’t use this service! You should pay more for tickets than have a lot of problems with them!!! There is not details what so ever No bidy to ask my bus got cancelled and i knew by chance when i opened the application to see posibilities on new bus connections Despite acknowledging unsafe driving and my injury, FlixBus refused any compensation or meaningful resolution. Simply apologizing is not enough when passenger safety is compromised My flixbus arrived with a delay of almost 90 minutes. But no compensation whatsoever possible according to their stupid rules. Even Deutsch bahn is better in this respect. Prompt, clean environment, on-time and really good buses and great customer service. Here’s a revised version of your review: 🚫 Beware of this company! I booked an early bus from Hanover to Berlin, and the refused to let me bring my small cabin suitcase onboard due to “company policy.” Upon arrival in Berlin, the left without waiting for me to retrieve my because his shift ended. I’ve been trying to contact them since October 7th with no success—just excuses. Today, they told me it was my fault that the was lost! This clearly knows about theft issues with and does nothing. Avoid at all costs! #TerribleService #LostLuggage #NoAccountability The agressed physically a girl (he pushed her on the gate) because she had a big bag (but she paid special with her reservation). I have a photo of the on request. FlixBus is a complete disaster – terrible customer and refund policy! FlixBus keeps getting worse. They canceled my trip one day before departure, and instead of giving me the choice to cancel and get a full refund, they automatically rebooked me on a later bus, which absolutely doesn’t fit my schedule — and they did it without asking for my consent. And here’s the catch: now if I want to cancel this rebooked trip, they only offer a partial refund (they keep 20%), because it’s less than two days before departure. How is this even legal?! They canceled their service, and I’m the one who has to pay for it. They force you into their so-called “alternative” and make it nearly impossible to get your money back. Their refund system is an absolute scam, clearly designed to trap customers and squeeze out every possible euro, instead of offering flexibility or fairness. As for their customer support — don’t get your hopes up. Even though they claim to offer 24/7 English customer service, the response times are a joke. I had to wait hours, and sometimes even days, just to get a generic, copy-paste answer through their app. And half the time, you don’t even get a reply that solves anything. It feels like they deliberately make it impossible to get real help or escalate an issue. This isn’t just a one-time bad experience. Over the past months, I’ve dealt with constant delays, last-minute cancelations, dirty and uncomfortable buses, and now this refund scam. FlixBus is NOT a customer-oriented company. They’re greedy, dishonest, and completely unreliable. If you value your time, money, and nerves — stay far away from them! The people at the counter are really helpful. I had an issue with my and they only left me after I entered the bus. Also saw them helping other passengers and the bus (that did not speak german). Tall dude with the long beard, you are my hero. Thank you a lot! I was at the ZOB today at 19:30 and wanted to buy ticket. The seller does not accept the card for payment and named a price higher than indicated on the website. It's interesting that an international doesn't accept bank cards, only cash, isn't it? I didn't have any cash so he told me to come with cash tomorrow. The most interesting thing is that he didn’t even mention the machine 50 meters from the office where you can choose a yourself, enter your details and pay with a card. p.s it is not possible to pay with any cards on the company's website. The support can't help in any way, my bank responded that the problem is on the Flixbus side, they are blocking transactions On my way from Munich to Berlin, the bus stopped at a gas for a 10 min break, I went to the toilet and returned back to not find the bus. It left me out in the middle of nowhere at 4 AM with my on the bus. I contacted the customer and they said there is no buses passing by at this time, you have to go to the nearest train and go to your destination from there, we will cover the to your destination but we will not cover any taxi that will take you to the station, you have to find your way to go there. Anyways, there were no means of transport at this time. I had to stay in the till sunrise and went to the train with the man working there (I'm thankful to him) after his shift ended. My keys were inside the backpack that I lost in the bus, so I wasn't able to return to my home directly after this long night and stayed at my friend's place until I got new keys. 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