DefoVisit iPhone app Android app

Ryanair

Bergisch Gladbach, Germany Airline

Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. חברה גרועה מאד. דורשים כסף על מזוודות, מכריחים אותך להכניס את המזוודה לתוך מתקן של מזוודת מיני של טייסים ודורשים שזה יתאים. לוקחים 80 יורו!! לתוספת של סנטימטר, אין עם מי לדבר. חברה גרועה, נקווה שיקנסו אותם שוב ושוב עד שיקרסו. My recent Ryanair from London Stansted to Eindhoven on October 4th was a nightmare from start to finish. The initial was followed by a diversion to Cologne-Bonn, where the airline's crew abandoned without a word. Despite the lengthy wait, Ryanair failed to provide any refreshments, violating EU regulations. When a bus finally arrived to take us to Eindhoven, the driver was unfamiliar with the airport's location, causing further delays. Throughout this ordeal, Ryanair demonstrated a complete lack of care for their passengers. Their refusal to acknowledge their legal responsibilities and provide adequate compensation is a testament to their poor service. I strongly advise others to avoid this airline. The worst ever but unfortunately sometimes dirtcheap. is over-motivated and self-important, play stupid games, booking and checkin is a laughable procedure while they try to sell you more and more useless trash, leave your waiting in staircases for hours and for sure nobody is responsible for nothing. O'Leary is a great businessman, but hired the worst ever. You get what you pay for and even Ryanair-prices are still too high for that bunch of dump over and over again. Always and nothing that is being done for the customer. Today again 1h30 min delay, we waited twice like 20 min in the cold transfer bus and priority went last to the airplane, for what do we pay this... So much to say however never reply. I tell the but really always excuses and delays. They could do better. 1 star because they also have some friendly and good destinations for the price. But no nor culture. They could do better by improving this. Never again. Super-low quality but willing to charge 130% of price. I had priority boarding, but was denied. I had free child seat reservation with parent, but had to pay for the child seat. And Ryanaor handling at Standsted was rude and even aggresive (you want my name, ok, my name is Stanley, how far can you go with this? etc). I requested to talk with his supervisor - but all answers were just "this is Ryanair new policy"... You know what Ryanair? You lost with 4 family members, who flies yearly aprox 50000 miles :( but zero miles with Ryanair!!! Walizka za wysoka o 2cm, doplata 360zl New cabin bag policy is a scam forcing into buying checked bag in advance. Rescheduling by 2 hours ruined our plans for the evening. My First and last with Ryanair. ALWAYS delayed. Better pay more for another and be satisfied. If you don’t pay priority boarding passes it will be chaotic. They send us to going down and then going up because the come out that way too. No one ware mask and (January 2023) and you always have to walk to your plane and go out with a bus. For a short trips 2 or 3 hour is very ok 👌 The worst I had with personnel in my entire life. They made me lose my and they do not want to refund. If you’ve ever wondered what it’s like to be treated like an inconvenience and still arrive late, Ryanair has you covered. My was so delayed I started to wonder if they were waiting for the Wright brothers to personally tow the plane to the runway. The cabin crew? Imagine the warmth of a tax audit mixed with the helpfulness of a brick wall. Sauerkraut has a friendlier personality. They were visibly overwhelmed by even the simplest passenger requests – and when it came to their own Boeing safety procedures, it was clear they were just as surprised by the equipment as we were. Watching them fumble through the basics was like witnessing a live safety guessing game. Comforting, right? Every interaction felt like you were interrupting their day. Need assistance? Expect an eye-roll so strong it could create its own turbulence. Want reassurance during a safety check? Good luck – you’ll get a blank stare and maybe, if you’re lucky, a shrug. Flying with Ryanair is like paying to be part of a badly organized school trip where the teachers don’t know the rules, the bus is late, and the wheels might fall off. Next time, I’ll walk. Worst at the Berlin airport. After dozens of flights with the Same backpack they suddenly charged me extra because its slightly too big. Its a travel backpack specifically for flying and never had any problems in the world. As i was the last passenger the girls laughed and compared how many customers they managed to surcharge. Bragging about scam. What a The most rubbish and who is frightening to cause problems at boarding when is delayed and propper info on the media stand and no apologies. Due to such me andy child missed the train and ferry and were to sleep overnight in the street in London. On the app and on the announcement board at airport is still at 18:35 06.01.2025 and as for 19:25 boarding still was on. Rubbish service, rubbish with no appreciation to able only to be mean, rude, harassing on basis of race, skin colour and nationality basis. CheckIn/Gepäckabgabe erst 2 Std vor Abflug! Ansonsten alles fein und fix. 👍 WORST AIRLINE. There online portal wasn’t working this morning on my way to the airport so I couldn’t check in online - pretty sure they did this on purpose - so when I got to the airport I had to pay the 60 euro “late” check in fee at the counter. This is the worst airline. Worst in the world. If possible, avoid flying with them at all costs. You will waste your nerves and will definitely end up with additional expenses that you did not plan for Worst ever. Unfortunately, my only choice from Vienna to Chania. 2hr and constant selling during a 2.5 hr trip. Food, alcohol/drinks, Lotto (equivalent) scratch games, perfumes. Non stop promotion. Waited in the runway staircase after having waited already for so long. Kept the lights on the entire even though it was an evening Skip if you can. Worst ever! System error on their app that your name cannot be changed needs to pay 115 euros for correcting them! Otherwise your ticket cannot be used! My ticket is only 18 euros but I need to pay 115 euros for correcting my name. What a ridiculous policy. Never choose their unless you have no other options. “My with Ryanair has been nothing short of frustrating, and this is the second major I’ve had with them within just one week. The first time, the was delayed by an hour – inconvenient but something I could overlook. But today has been a complete nightmare. I’m currently stuck sitting on the plane, with no information about when we’ll actually take off. We’ve been left waiting with zero updates from the crew, and it feels like Ryanair couldn’t care less about our or comfort. The lack of communication is astounding. are packed in, anxious and annoyed, and yet there’s not a word from the or pilot explaining the or providing any sense of timing. It’s incredibly frustrating to feel like we’re being kept in the dark. Ryanair’s approach seems to be “take it or leave it” – no respect for customers, just an expectation that we’ll accept delays without complaint. For a budget airline, I expect a straightforward experience: you pay for the basics and at least get where you’re going on time, or close to it. But these delays and the total lack of accountability are unacceptable. Ryanair, you need to understand that value their and plans, and your treatment of customers here is unacceptable. After this experience, I’ll think twice before booking with Ryanair again, and I’d advise others to consider alternative airlines if they want even a basic level of reliability and respect.” All other airlines allow parents with a baby to board first, not Ryanair! Without Priority boarding and with a crying baby in your arm your are beeing send back to the end of the queue!! the worst. they did not allow my partner and me to enter the airplane last minute at the gate because they overbooked it and we had no seats, even though we already checked in and everything. just left us standing there and didn't offer any or solutions. so we had to book another (to Leipzig) hourselves and just arrived in Berlin at 1am instead of 6:30pm. this should not be legal Abzocke mit den Handgepäck. Koffer passte in die Box. Wir mussten trotzdem 75€ abdrücken, obwohl der Koffer auf dem Hinflug kein Problem war und auch die vorgeschriebenen Maße erfüllt und trotz Priority Buchung. Die Begründung wa, " Ryanair ist eine irische Firma und wir sind hier in Irland." Wir mussten eh schon wegen eines Streiks 1,5 Tage früher fliegen. Absolut unverschämt! Developing reception girls. Her English is not so well…(Other people are good at speak English) 160€ pour changer un nom sur un ticket c'est du vol, en plus la personne du chat était très impoli et m'a coupé la conversation... Ça sera ma dernière fois avec Ryanair... Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites. See how the number of reviews and average review scores have changed over time.

Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. חברה גרועה מאד. דורשים כסף על מזוודות, מכריחים אותך להכניס את המזוודה לתוך מתקן של מזוודת מיני של טייסים ודורשים שזה יתאים. לוקחים 80 יורו!! לתוספת של סנטימטר, אין עם מי לדבר. חברה גרועה, נקווה שיקנסו אותם שוב ושוב עד שיקרסו. My recent Ryanair from London Stansted to Eindhoven on October 4th was a nightmare from start to finish. The initial was followed by a diversion to Cologne-Bonn, where the airline's crew abandoned without a word. Despite the lengthy wait, Ryanair failed to provide any refreshments, violating EU regulations. When a bus finally arrived to take us to Eindhoven, the driver was unfamiliar with the airport's location, causing further delays. Throughout this ordeal, Ryanair demonstrated a complete lack of care for their passengers. Their refusal to acknowledge their legal responsibilities and provide adequate compensation is a testament to their poor service. I strongly advise others to avoid this airline. The worst ever but unfortunately sometimes dirtcheap. is over-motivated and self-important, play stupid games, booking and checkin is a laughable procedure while they try to sell you more and more useless trash, leave your waiting in staircases for hours and for sure nobody is responsible for nothing. O'Leary is a great businessman, but hired the worst ever. You get what you pay for and even Ryanair-prices are still too high for that bunch of dump over and over again. Always and nothing that is being done for the customer. Today again 1h30 min delay, we waited twice like 20 min in the cold transfer bus and priority went last to the airplane, for what do we pay this... So much to say however never reply. I tell the but really always excuses and delays. They could do better. 1 star because they also have some friendly and good destinations for the price. But no nor culture. They could do better by improving this. Never again. Super-low quality but willing to charge 130% of price. I had priority boarding, but was denied. I had free child seat reservation with parent, but had to pay for the child seat. And Ryanaor handling at Standsted was rude and even aggresive (you want my name, ok, my name is Stanley, how far can you go with this? etc). I requested to talk with his supervisor - but all answers were just "this is Ryanair new policy"... You know what Ryanair? You lost with 4 family members, who flies yearly aprox 50000 miles :( but zero miles with Ryanair!!! Walizka za wysoka o 2cm, doplata 360zl New cabin bag policy is a scam forcing into buying checked bag in advance. Rescheduling by 2 hours ruined our plans for the evening. My First and last with Ryanair. ALWAYS delayed. Better pay more for another and be satisfied. If you don’t pay priority boarding passes it will be chaotic. They send us to going down and then going up because the come out that way too. No one ware mask and (January 2023) and you always have to walk to your plane and go out with a bus. For a short trips 2 or 3 hour is very ok 👌 The worst I had with personnel in my entire life. They made me lose my and they do not want to refund. If you’ve ever wondered what it’s like to be treated like an inconvenience and still arrive late, Ryanair has you covered. My was so delayed I started to wonder if they were waiting for the Wright brothers to personally tow the plane to the runway. The cabin crew? Imagine the warmth of a tax audit mixed with the helpfulness of a brick wall. Sauerkraut has a friendlier personality. They were visibly overwhelmed by even the simplest passenger requests – and when it came to their own Boeing safety procedures, it was clear they were just as surprised by the equipment as we were. Watching them fumble through the basics was like witnessing a live safety guessing game. Comforting, right? Every interaction felt like you were interrupting their day. Need assistance? Expect an eye-roll so strong it could create its own turbulence. Want reassurance during a safety check? Good luck – you’ll get a blank stare and maybe, if you’re lucky, a shrug. Flying with Ryanair is like paying to be part of a badly organized school trip where the teachers don’t know the rules, the bus is late, and the wheels might fall off. Next time, I’ll walk. Worst at the Berlin airport. After dozens of flights with the Same backpack they suddenly charged me extra because its slightly too big. Its a travel backpack specifically for flying and never had any problems in the world. As i was the last passenger the girls laughed and compared how many customers they managed to surcharge. Bragging about scam. What a The most rubbish and who is frightening to cause problems at boarding when is delayed and propper info on the media stand and no apologies. Due to such me andy child missed the train and ferry and were to sleep overnight in the street in London. On the app and on the announcement board at airport is still at 18:35 06.01.2025 and as for 19:25 boarding still was on. Rubbish service, rubbish with no appreciation to able only to be mean, rude, harassing on basis of race, skin colour and nationality basis. CheckIn/Gepäckabgabe erst 2 Std vor Abflug! Ansonsten alles fein und fix. 👍 WORST AIRLINE. There online portal wasn’t working this morning on my way to the airport so I couldn’t check in online - pretty sure they did this on purpose - so when I got to the airport I had to pay the 60 euro “late” check in fee at the counter. This is the worst airline. Worst in the world. If possible, avoid flying with them at all costs. You will waste your nerves and will definitely end up with additional expenses that you did not plan for Worst ever. Unfortunately, my only choice from Vienna to Chania. 2hr and constant selling during a 2.5 hr trip. Food, alcohol/drinks, Lotto (equivalent) scratch games, perfumes. Non stop promotion. Waited in the runway staircase after having waited already for so long. Kept the lights on the entire even though it was an evening Skip if you can. Worst ever! System error on their app that your name cannot be changed needs to pay 115 euros for correcting them! Otherwise your ticket cannot be used! My ticket is only 18 euros but I need to pay 115 euros for correcting my name. What a ridiculous policy. Never choose their unless you have no other options. “My with Ryanair has been nothing short of frustrating, and this is the second major I’ve had with them within just one week. The first time, the was delayed by an hour – inconvenient but something I could overlook. But today has been a complete nightmare. I’m currently stuck sitting on the plane, with no information about when we’ll actually take off. We’ve been left waiting with zero updates from the crew, and it feels like Ryanair couldn’t care less about our or comfort. The lack of communication is astounding. are packed in, anxious and annoyed, and yet there’s not a word from the or pilot explaining the or providing any sense of timing. It’s incredibly frustrating to feel like we’re being kept in the dark. Ryanair’s approach seems to be “take it or leave it” – no respect for customers, just an expectation that we’ll accept delays without complaint. For a budget airline, I expect a straightforward experience: you pay for the basics and at least get where you’re going on time, or close to it. But these delays and the total lack of accountability are unacceptable. Ryanair, you need to understand that value their and plans, and your treatment of customers here is unacceptable. After this experience, I’ll think twice before booking with Ryanair again, and I’d advise others to consider alternative airlines if they want even a basic level of reliability and respect.” All other airlines allow parents with a baby to board first, not Ryanair! Without Priority boarding and with a crying baby in your arm your are beeing send back to the end of the queue!! the worst. they did not allow my partner and me to enter the airplane last minute at the gate because they overbooked it and we had no seats, even though we already checked in and everything. just left us standing there and didn't offer any or solutions. so we had to book another (to Leipzig) hourselves and just arrived in Berlin at 1am instead of 6:30pm. this should not be legal Abzocke mit den Handgepäck. Koffer passte in die Box. Wir mussten trotzdem 75€ abdrücken, obwohl der Koffer auf dem Hinflug kein Problem war und auch die vorgeschriebenen Maße erfüllt und trotz Priority Buchung. Die Begründung wa, " Ryanair ist eine irische Firma und wir sind hier in Irland." Wir mussten eh schon wegen eines Streiks 1,5 Tage früher fliegen. Absolut unverschämt! Developing reception girls. Her English is not so well…(Other people are good at speak English) 160€ pour changer un nom sur un ticket c'est du vol, en plus la personne du chat était très impoli et m'a coupé la conversation... Ça sera ma dernière fois avec Ryanair... Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites. See how the number of reviews and average review scores have changed over time.

1.8 · 630 reviews Maps
Address · Phone · Hours
Address
Terminal 1C, Cologne, North Rhine-Westphalia, DE
Phone
+49 180 6 677888
Monday8:00 AM to 8 PM
Tuesday8:00 AM to 8 PM
Wednesday8:00 AM to 8 PM
Thursday8:00 AM to 8 PM
Friday8:00 AM to 8 PM
Saturday8:00 AM to 8 PM
Sunday8:00 AM to 8 PM

More in Bergisch Gladbach

Get the DefoVisit app

Ask the reviews about Ryanair, save it to a list and post a story from there.

Get the app Already have it? Open

Chat with reviews is in the app

Ask the reviews anything, save places and post stories from where you are.

App Store · Coming soon Google Play · Coming soon