comdirect bank AG

Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. We've been their for over 10 years and we used to be happy with their services. But last year, for NO particular reason, we received letters that my daughter and I can no longer be their customer. When we FINALLY got them on the phone to speak to a live rep questioning why, no reason was given. On top of that, she was defensive, curt and rude. I am still wondering to this day if it is because my child and myself have foreign sounding names. My husband who carries a German name did not receive such notification. In my 50 years of living in 3 continents and having dealt with many local and international banks I have never encountered such service. And get this, even though THEY are the ones who asked us to discontinue as their customers, they did not make this an easy process for us. The entire process took MONTHS and we had to chase them with phone calls and written letters to make sure they transferred everything even though THEY set a deadline which they did not meet. I cannot for good conscience not warn anyone who is looking for a bank, recommend Comdirect. PLEASE somewhere else that is more reliable. You just can't with them without good German. I was having new troubles with my photoTAN. ComDirect has no chat, and required a call. My German isn't great so I had trouble navigating the menus for some time, and couldn't get a person. I finally got a person and they quickly hung up on me. I wrote to their via e-mail, got no help or apology for their treatment. Called with my German speaking wife in the hope that we would not be hung up on and the fact that she was the first person to speak meant that the rep felt the need to close down online access to my account. I was right next to her the entire time. Truly an insane company, with incredibly long delays at every step of dealing with them. Seems like they’re not only rude to their customers, but to everyone. When staying at the nearby hotel Comdirect had an event. Till late in the night there was loud music (getting louder and louder after midnight). If they are even half as rude to their customiser as they’re in general, I would suggest finding another bank. I've been their costumer for almost 10 years, everything worked quite good, but this last year out of the blue they deleted my credit card (no notice ahead or anything, I found out as I was traveling and couldn't use it), and for the last 20 days I had no way to log in to my account, I called over 50 times, each time waiting over 20 minutes. When someone finally answers, she was just incredibly rude, unfriendly, unhelpful and she hanged up on me. Way to lose a costumer Comdirect, that's so smart from you The worst ever existed. Pathetic service. Nearly 15 times I sent a form for transfer order and they only say form not filled properly but never say what’s not right nor giving an example of how to fill. I opened new with them and they closed it without even informing me and no justification given ! I will never ever recommend this to anyone even in my dream. I used to be a happy client of this until the moment that they've informed me about my cancellation w/o any explanation why. I had absolutely no suspicious activity, I'm getting a normal salary etc. But that was not the biggest problem! They've blocked access to my (after I moved my money from it) but they do still charge me monthly fees and send these per Post! I cannot even peacefully break my relationship with them, it's being such a pain! Also, they have absolutely useless service. They cannot answer any of my inquiries, always saying that it's outside of their competence and not connecting with anyone who can actually help me. I'm so disappointed! By far the worst I have dealt with! Costumer if existent provides contradicting statements. They overcharge in fees and suddenly close accounts, and charge you 100 euro fees to transfer the remaining funds. Best financial advice: Stay away from them! Supposed to be top provider for Jugend -Kontos. Not at all what they advertised to be. Complicated registration process and terrible support from service. Save yourself time and go elsewhere. Horrible service. I have been trying to set up an for over 2 months, no one responds to emails and phone support gives constantly contradictory information. If issues occur, no one will contact you unless you call yourself to find out. Also, the staff refuses to speak in English. Worst experience I have had with a bank. I wanna delete my and transfer the balance to my friend's account. This takes forever. I accidentally deleted my in the online-bank system, and then they asked me to send a letter to them by post to do this transfer. And they don't accept registered mail which means I cannot track whether they have received my letter or not. Therefore, I have sent a few mails to them and never knew whether they have arrived. Two months have passed, and the balance still lies in the account. Good for you, comdirect! Amazing! Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites. See how the number of reviews and average review scores have changed over time. Gas station