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Emma's Hotel Bed & Breakfast

Lungern, Switzerland

4.6 · 236 reviews

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Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. Be … Show more

Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. Be very aware of what you will experience. This is more hostel than hotel given the horrible service. I was booked for four nights, starting tonight. I could not get the self check-in to work. I called, since they're "always available to help." Of course the immediate response was that it was a problem with my card. I disagreed as I knew that it was NOT a problem with my card. The young man could not manage to suggest a different possibility, thought arguing with me was completely appropriate, refused to get someone who could help me and continued to INSIST it was my card. Guess what? My CC company confirmed THEY could see that this place charged and reversed the charge. I, of course, asked the young man to cancel my reservation as I couldn't get access to a room and was receiving no help. He kept saying it was a problem with my card, talking over me, refusing help, etc. So, now I'll get to watch my card to make sure it is NOT charged, I get to find last minute stays after 24+ hours of travel, and never will I set foot in the town again. So, congratulations, employee at Emma's, your behavior has created a truly negative experience at the beginning of what should have been a great time in and around the area... you know, spending money and helping the local economy. Definitely to recommend, clean and well equipped room. Little i don't like the toilet cabin solution, anywzys. Staff at so friendly and itself very good. Great one or two nighter, location right next to the station and does have car parking too. Not far from the lake, rooms clean and great for couples. Quiet location and idea base to commute from. was lovely and so was Barbra in the morning, nice to see a happy and helpful face in the morning. Easy enough check in and easy to phone if needed. Thank you Emma’s Hotel Nice accomodation and breakfast. Parents with babies and toddlers be aware, even if your little one takes a single bite of bread (or ends up refusing to eat), the full adult price is charged. Ouch. Otherwise they have gluten free bread, which is nice. The cafe and get 5 stars, simple but delicious and the ladies who work there are awesome. The self check in was easy and did not have an issue. Hotel and rooms are clean but the beds were not comfortable especially the only (1) pillow we had. ( I recommend at least leaving 2 for each bed. it could get a little hot with no AC and the windows do not have screens so a fly came in and was a little annoying I would recommend screens for the windows. Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites. See how the number of reviews and average review scores have changed over time.

Details

Address
Bahnhofstrasse 32, Lungern, Obwalden, CH
Phone
+41 41 679 05 55

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