ROSE BIKETOWN Bocholt

One of the Most Revieweds in Bocholt Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. After 2 years i had many problems with my Mayor SUV 2 . It was build with to long chain which didn’t allow me to reach 12 low gear 51 sprocket .So I had to shorten it on my own.After it was ok .After maybe 500km my seat post braked on the ride on the road and the seat fall on the road .It was from Ergon.It was quite dangerous. Back wheel rim cracked as well not so long after.They replaced it ,but after some time I had same problem,so I brought other rim on my cost.If you buy from them with integrated seat clam be careful,because they use helicoil in seat screw so if you adjust the seat post screw often it will be damaged and you will have to new one. List goes on…I tried to confront some of the workers in Bocholt Shop ,but nobody tries to take responsibility.This costed me more than it was worth.4899 € was original price and I invested more time and in repairing it and now they are selling it for 3499€? What a joke! I hope someone from Rose team will see this .On the other hand,Shop in Bocholt has some nice own brand clothes that last for long. I use trail pants and Shirt in my work what looks casual and sporty as well . You don’t sweat that much ,as it is breathable.I made a lot of nice tours with this but not in original setup. Hopefully Rose will have closer look on how the are made in process . Updated: The online appointments were booked out in advance but I went there at 10:30am on a Tuesday and had somebody to help me straight away. In addition to their bikes, this place is like a massive online store in real life. I drove in from Rotterdam and it was worth it! Too good not to review! I had my heart set on some tyres that nobody in the UK seemed to stock so I gave Rose a go. Their entire operation is based in Germany but it really couldn't be smoother; sure, delivery took a bit longer but fantastic customer service, price, website, delivery comms and product. Well done guys, keep up the great work. I love to come here. Great selection of clothing, and spare parts. Staff is very friendly and helpful, and most of them also speak Dutch. Rose Bikes, where bicycles dwell, A love story, I'm here to tell. The perfect ride, you gave to me, A love affair, for all to see. Two wheels, a frame, and pedals to push, Together, we conquer, no need to rush. With you by my side, we travel the miles, A journey of love, full of smiles. The wind in our hair, the world a blur, My heart races, as we pedal with fervor. With Rose Bikes, we roam free, A love like this, was meant to be. The scenic routes, we explore together, Our love grows, stronger than ever. Rose Bikes, you gave me more than just a ride, You gave me a love that will never subside. Always double check your because they are very inflexible!! I placed and at their webshop, and after 5 minutes I realised that I made a wrong and I can not use this component on my bike. I immediately wrote them an email that please change the component or delete my because I can not use it. They refused the change and told me that I can send back the wrong part and the correct one. So this mean I have to spend the time with the send back process and pay twice of the shipping cost because of their inflexibility. Double order, double packaging maybe double transportation... nice carbon footprint Rose bike! I know, they will answer this review with a "sorry for this and we will improve our processes..." but nothing will happen. Picked up a from Rose in Bocholt and was thoroughly impressed. The was already well-assembled and presented in excellent condition. Staff gave a clear and helpful explanation on maintenance. Even though their English was limited, they made a real effort and communicated everything effectively. The team assisting with accessories and gear were clearly experts. Their advice was spot-on and they were genuinely helpful without being pushy. Great experience overall :) highly recommended. Lack of responsibility; “German punctuality” that never showed up • Order placed: 4 Aug • Shipped: 30 Sep (almost 2 months later) • Alleged delivery attempt: 13 Oct — no doorbell, no call, no notice. For the next two weeks, I repeatedly flagged that the carrier failed to communicate or deliver at the agreed date/time. Instead of taking ownership, ROSE asked me how they should proceed. I replied: do whatever you consider right under a customer-centric culture. After another week, ROSE decided to return the to themselves. What else is there to say? A textbook failure of responsibility and a stark contrast to the promise of punctual, efficient delivery. I waited over 7 without a firm stance or goodwill gesture; when problems arose with their own supplier, they pushed the decision back to the customer and chose the non-solution: bring the back. An anti-example of customer care and ownership. Dear potential Rose customers. I'd like to share my experience with Rose services. Back in February I ordered first bike. Unfortunately the came damaged. Shipment package was in good condition when received, so I doubt the damage was caused during shipment. I decided to return the bike. Also I agreed with Rose that I'll another bit more expensive and pay just the difference in price for this second bike. Couple of days later on a phone call with Rose I got confirmation that the additional amount for the second was by them and they're shipping the bike. Unfortunately also the second came damaged, and again package was ok, so the damaged must have been on the before shipping. I communicated this to Rose and agreed with them that I'll return also the second bike. So far no big issues, just disappointment that two I ordered came damaged. Couple of days later I confirmation (credit note) from Rose that they'll return me full price for the second bike. To my surprise few days later I for the first bike, not the second more expensive bike. When I pointed this out to Rose they told me that they sent me the full price for the second bike. So I sent them evidence from my bank account showing that I haven't the full price. After couple of emails back and forth with no progress to resolution Rose started saying that they never the additional for the second bike. This made me wonder - they haven't the full payment for the bike, however they sent me the anyway? What an interesting business model Rose. I've been communicating with Rose about my issue for now, provided them with all evidence from my bank account about payment I've sent to Rose and what I back from them and clearly there is amount of that I paid, but they haven't returned to me. Last feedback I got from Rose was on 21st April, since then no response, update, radio silence even when I urged response. To sum up: - Two I ordered came damaged. Damage couldn't be caused during transfer. - I back only for the first bike, not the full price I paid for the more expensive second bike. - Rose claims that they never for the second bike, but they sent the to me anyway. I'm wondering how is that possible. Are they just giving away for partial payments? - Rose says that they are returning shipping costs for the orders. However I have only shipping cost back for my second order, not for the first one. When I pointed also this to Rose I didn't get any from them. - Overall huge disappointment with Rose and I really doubt that I'll ever receive my back. I'm hoping that this post will be useful especially for potential buyers who are thinking of ordering from Rose. If someone from Rose will care to respond on this I'm more than happy to provide again all information needed that will help to resolve my issue. Alles bestens gelaufen , von der Bestellung bis zur Abholung. Eine super gründliche Übergabe und ein mega glückliches Kind Personeel is hier altijd erg behulpzaam en gericht, fijn! I ordered an BACKROAD AL Randonneur size 51. When I it had a ride and decided to come back home after 15km, since the design was ridiculous for a 51cm bike. The top tube is short, which is understandable for a randonneur bike, and the tire was 28x1.35 and add a fender to the combination and there will be no room for your forefoot. Means turning is only allowed when your pedal is in 12:00 and 6:00 position. In other words, in a steep uphills you could only go straight or your shoe would touch the tire or fender and you would fall. Returned the and explained the design flaw and funny was that the technical team said, it is obvious you should not pedal when you turn! Despite the 30 day return guarantee policy I had more than an hour discussion with many employees to accept the return. One said you should not turn when you pedal, the other said you should not wear click pedals and another one said this is too small for you you should have 57cm instead!!!! Need to mention, I had a test ride before buying HOWEVER the team did not have the same and gave me a similar bike. A gravel bike. I added a review on their website, but it was not published and I the email that you have not bought the item so you cannot add a review!!!! That's absolutely unacceptable. Rose deserves zero star because of the poor and horrible ergonomic design on this bike, however I am happy with a pinion and a Pro SL road we bought in the past. Therefore I will give 2 stars. P.S. Photos will be uploaded soon Has been rewarded as the most beautiful store in the world. I agree 🤩 Horrible customer service. A fork I bought from them broke i less than 10 rides because it was defective. They accused me to have broken it on pourpose, by using external and extreme violence which is quite funny because it was my fork. So, in short, they won't replace it. Thay also replied my mails in a very authoritarian way. I've shown them undeniable evidence, but was just a waste of time, they don't seem to attend to reasons. I definitely do not recommend this company. Customer is terrible – they reply to emails after two weeks, and even then, their responses often don’t address the actual questions. Throughout the warranty process, I no real assistance. It took over three months just to submit the warranty claim for my bike, and once I sent the in, all communication stopped. I had no updates about the – just vague responses like “please wait.” When the was finally returned from the service, it was poorly assembled, which led to damage to the suspension. The company takes no responsibility and shows no willingness to resolve the issue. I strongly advise against buying from or using the services of this company. Über mehrere Etage verschiedene Bereiche aufgebaut. Unten Zubehör und Abholung, die Mitarbeiter haben Ahnung von dem was an dein Fahrrad passt sowie wofür Bspw. die verschiedenen Pedale sind. 2 Etage kleines Resturant und weiteres Zubehör sowie eine Kundentoilette. In der dritten Etage kann man sich ausmessen lassen, Beratung zu den verschiedenen bekommen sowie auch die Liefermöglichkeiten erfahren und ein kaufe. Die oberste Etage bietet die Möglichkeit die verschiedenen Fahrräder und Größen zu testen. Unsere Beratung heute war Spitze großes Lob an den Herren und seine ehrliche aber aufdringliche Meinung. Super freundlich und für jede Frage offen. Die absolut frechste Beratung im Leben hier gehabt. Der nette Mitarbeiter meinte „ erst zehn Kilo abnehmen dann kannst du von mir ein Fahrrad kaufen“ Ich war einfach sprachlos und versuchte ihn zu erklären, dass es bei meiner Größe (192cm) normal ein Gewicht von 109 zu haben. Anstatt Alternativen vorzuschlagen, blieb er seine Antwort treu. Ich bin trotzdem zufrieden, weil ich nur deswegen mich zum Canyon-Fahrrad entschieden habe. Also Danke😉 Last august I bought an Elite Suito-T trainer. In the first uses (end of october) I identified an abnormal noise, I reported the problem directly to the manufacturer, and Elite told me that the smart trainer should be changed immediately. November 16th I return the smart trainer to Rose and started the problems in this process that should be so simple, just change the smart trainer! I am deeply disappointed, I feel mistaken by Rose Bikes, I am exhausted after 10+ emails and more the 2 months and no information about location of the smart trainer. 20+ years of cycling races and online shopping, and I've never had an experience as bad as it... at the moment I`m asking for legal help through Portugal. (Customer n. 2888030) 2 Sterne gibt's nur für die Räder an sich. Wenn man das Rad dann hat und keine weiteren Anliegen hat kann man sicherlich auch mehr geben. Sobald man dann allerdings den in Anspruch nehmen muss merkt man worauf der Fokus dieser Firma liegt und das ist der Kundenservice. Die einfachsten Teile, in meinem Fall der ALR Vorbau welcher an jedem zweiten Rad verbaut wird, muss über den Kundenservice geordert werden anstatt dieser online bestellbar ist. Somit sieht man sich gezwungen per Mail Kontakt aufzunehmen und darf dann, wenn es gut läuft, über eine Woche auf eine Antwort warten. Gerne auch mal länger. Oder man darf auf einen Rückruftermin warten welcher in 1-1,5 Wochen ist. Die automatische Antwort per Mail, dass die Antwortzeit aufgrund hoher Anfrage "aktuell" höher ist scheint auch schon standartmäßig aktiviert zu sein, diese habe ich nämlich vor einem halben Jahr schon erhalten :-) Vielleicht sollte man hier einfach mal mehr Kapazitäten aufwenden um diese hohe, scheinbar schon länger bestehende, Anfragelage zu befriedigen? Ziemlich enttäuschend dass die Bestellung eines absoluten Standartartikel eine solche Odysee bedeutet. Nie wieder! Rose ist ein Totalausfall. Mein Rad wurde mit Transportschaden ausgeliefert, dann konnte der Händler das System aktivieren weil falsches Kiosk System geliefert wurde. Reparatur. Wochenlang gewartet. Dann Schrauben festgemacht alles wackelt. Enviolo wackelt ebenfalls. Dann totalausfall Enviolo. Wieder Reparatur wieder 2 Monate gewartet. Heute abgeholt und der gleiche Fehler immer noch im Display. Made in Germany? Kauft euch kein E-Bike von Rose. Wollte eigentlich aufs Rad umsteigen. Aber das Rad ist länger in Reparatur als das ich es fahren konnte. ist total überfordert. Jetzt halt Motorrad! Book a with them, i had to wait 6 before a slot was available. Took in and told it would be ready in 8 days!! Really not good enough to be without my for 8 days. I know it will not be touched until next Tuesday, why not let me take it in next Tuesday? The is "we have changed our system. Not good enough!! DO NOT ANYTHING FROM THEM. They have one of the worst customer services I have ever seen in my life. It takes them several days to answer even the simplest questions, IF any answer comes at all. And if an answer comes, usually it is absolutely irrelevant and does not answer the question at all. Not to mention that they do not even respect their own terms and conditions: I rejected a package I ordered 3 ago and they have not even started to process my refund yet, even though according to their own terms and conditions this should not take more than 14 days at max. If I call them they promise everything but nothing happens. I'm very curious how long this is going to take or if it happens at all. Another I ordered did not arrive after two of the package dispatch. They promised to talk to the logistics company but in the end I needed to investigate the whereabouts of the myself and I learned that they did not even move a finger. It is ridiculous that I pay couple of thousand Euros for a and if I want a proper delivery I need to work for my own in the end. I planned to buy a dozen other from them for company use because the quality of their is good but in the end I just made up my mind and I'm buying from another supplier because it just does not worth it. AVOID THEM AT ALL COST. Habe mir ein Sneak gekauft. Lieferung später als angekündigt! Auf emails reagiert rose erst mal nur mit einer lapidaren Empfangsbestätigung. Auf den Inhalt wird nach ca. 1 Woche erst geantwortet. Habe nach einer Lenkererhöhung gefragt und man sagte mir, geht nicht, man könne lediglich den Vorbau verkürzen. Daraufhin habe ich gefragt, ob das in Bocholt kurzfristig möglich sei. Ich komme aus Rheine und würde gerne darauf warten. Eine Antwort habe ich bis heute noch nicht! Habe dann beim Fahrradfritzen bei mir um die Ecke nach einer Lösung gefragt, der mir sofort das passende Teil bestellt hat. So gesehen hat ROSE bei mir einen Stern verdient! Keine Weiterempfehlung. Die wollen anscheinend nur verkaufen und schnell Kasse machen. With Rose I bought 5 (mountain)bikes and a lot of gear over de last 15 years starting in 2005 when the brand was Red Bull. Last weekend I went from Arnhem to Bocholt to buy a new PDQ 2 or 3. It was very busy and I had to make an appointment at the info desk just to look at te and to ask 1 question. The waiting time was 1,5 -2 hours. That was too long for me. They were even not willing to answer my simple question so I could the right bike. I was told to send an e mail.. Because I really wanted to buy the PDQ I did send the e mail. This was a week ago... And still no answer.. I now ordered a Canyon... 6 Rose Räder in 3 Jahren gekauft - alles top und ohne Probleme. Jetzt ein Backroad FF für € 7000,- gekauft, bei dem nach 3 Monaten sämtliche Lager und das Cockpit defekt ist. Cockpit wird auf Garantie getauscht. Die Lager soll ich aufgrund von Verschleiß selbst bezahlen. "Dare to explore your limits" wirbt Rose. Das Limit ist dann wohl 2000km durch Norddeutschland für ein FF mit SRAM Red...unerklärlich und unterirdisch, das auf mich abzuwälzen. Ich hafte also für mangelhafte Qualität. Die Höhe: man stellt ein gebrochenes Oberrohr fest, das auf einen Montageständer oder einen Fahrradträger zurückzuführen ist. Beides besitze ich und das Rad wurde in meiner Obhut niemals irgendwo eingespannt. Von Rose höre ich nichts, seit der Feststellung - keine Antworten auf meine Mails, keine Rückrufe; ich werde einfach ignoriert. So verliert man einen treuen Kunden (was Rose dann wahrscheinlich egal ist). I bought waterproof saddle covers from rose . After one rain shower this is the result, ///// to the of the owner : On Rose’s website, many customers have reported that the saddle cover is not watertight. This means you are aware of the issue, yet you still market it as a “Pro Rain Cover.” If you know it is not watertight, the product description should be changed to something like: “A cover that is not watertight, protects only from dust, etc.” Your reluctance to make this change is the most troubling part. When you say you want me to be completely satisfied, I can only conclude that it is something you say without truly meaning it. Ich schaue gerade nach einem Gravelbike. U.a. ist/war Rose eine Alternative. Leider ist es mit der Kommunikation so eine Sache. Ich bekomme leider keine Auskunft, ab wann die neuen Modelle bestellbar sind. Ich kann Wochen warten, um zu erfahren, dass es evtl erst ab Juni wieder Räder gibt!? Very rude customer service. I asked for advice at the European consumer center (ECC) as I was doubting if the extended warranty conditions were transparent as they at time of sales only listed in the ‘terms and conditions’ while the website stated: “6 years of warranty” without directing towards any additional terms or limiting conditions. As there is a corrosion issue with my I reached out to customer service. (where the took 4 (!) weeks) They responded according to the terms I had to pay for the labour and non compatible parts due to my original frame not being available anymore. (Between 200 and 400 euros) The ECC informed me this could be conflicting with european rule 2005/29/EG. And advised me to request repairs without charge. And if we could not come to a resolution to make an official complaint. So I did and upon doing so the employee didn’t agree with it. After which I informed him ,concluding on his response, I didn’t think we would be coming to a resolution. Therefore I would be following the advice I got from the Legal advisor of ECC and create a complaint to have them help mediate. After this I got the following response: “ You have to do what you have to do. Everything is transparent here and you can read everything in detail - if you want to. But of course it's always easier to blame others.” In my opinion this is very rude and unprofessional. 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