GONG GALAXY Surfshop

Frequently mentioned in reviews: Top-rated.online cuts through the clutter, highlighting only the reviews that are most helpful, earn the most likes, or come from the most active contributors. A Loyal Feels Dismissed — Was Disappointing We’ve been loyal Gong customers since 2018 (also under our second account, Wild South SUP), buying many SUPs, surfboards, and wingfoil gear — always happy with the performance and happy to recommend your products. So when one of our wings tore after only eight uses — despite always drying and storing it properly — I believed this to be a serious defect. What followed hurt more than the defect itself: the way we were spoken to. Here’s an excerpt from the last mail from Gong (Cyryl): “99% of the cases, hernia happened when wings are packed wet and the bladder sticks to the sheath and does not return to its original position upon inflation. This then creates a twist in the bladder, which bursts under the pressure.” “It's not you who needs to tell us what to do.” That wording felt more than just defensive: it implied I wasn’t telling the truth, that I was somehow mistaken, and that Gong knows best. As someone who has supported your brand for years, that tone felt dismissive and even arrogant. It felt like loyalty and past purchases didn’t matter, that our concerns weren’t valid unless they fit your narrative. Gong offered a 30% discount on a replacement bladder — which is better than nothing, but still insufficient given the early failure of the product. They refused to cover the shipping, and stood firm on their conclusions, even though the usage was minimal and care was thorough. In summary: ✅ Product = generally good 🔍 loyalty = serious and real 😞 Communication & resolution = deeply disappointing in this case — the tone, the dismissal, and the lack of willingness to take responsibility or show more empathy I’m sharing this so Gong understands that technical explanations are important — but how you treat long-term customers when things go wrong matters just as much. I hope Gong can do better: more respect, more openness, more genuine recognition when a raises concerns. Just my first Gong set up from the Gong website but wanted to leave a review as there is no way to review the website but this is the same. Incredible value and foil gear. I just the full set up Hype V2 pack for 1500 with helmet. A 9 meter duotone kite is more than that😂 (I'm a kiter 14 years). There's a lot in the pack and somehow the footpad screws/plates were missing and they have shipped them straight out, same day as I reported this issue. Amazing. They have great service. Epic gear, great price, just need to rise on the now 😂😂 Bravo Gong. Great company and Great experience. Boght equipment online, but whatever question and problem I had, feedback was fast and constructive. They really cared. So far this is my best with any water sports equipment seller. Big thanks and congrats I have learned that if you want the best Foil or foiling equipment you have to leave the American brands and go Gong. There equipment is top notch. Their Carbon masks are all carbon. And will not come apart like the American brands. Even under extreme riding conditions. Ordering has been very easy and delivery has been done by DHL Freight. For My set up I have a 7’11” Cruzader paired to a Curve 2Xl front on a carbon 86cm mast. I just got a 6.5 meter Pulse Armid uap that is crazy powerful. And just so you know, I use the curve 2Xl paired to a slingshot Dwarf craft for my boat board. This is a very stable set up. The cost of the Gong all carbon Mast with a large front and stabilizer was almost $900 less than a slingshot set up. And $1400 less than Hyperlite. And the difference in is totally unacceptable. BUY GONG! I would love to check out their store. Unfortunately I live in Illinois. ...the JLOW...Is the second GONG surfboard I bought... The website is clear and Easy to under stand, the on line assistance , fast and esaustive. The boards come in light but strong cardboard package... ...but the magic, the unaspected come when yo touch the boards... Tecnically perfect!!! ...and in the water...Simply marvellouse, and enjioable... Next one will be GONG...again... Merci. The new Gong Space Center is really worth coming and having a look inside! You could spend a whole day there, looking around, learning something about new sports and products, having a coffee or even a burger in the bar&restaurant that is integrated! The whole shop is designed with great detail, you feel like diving into another world. An unbelievable experience! If you are lucky, you could even talk to Patrice or Malo, as we did! After the visit we went wingfoiling with them and saw Malos front- and backflips as well as the fs720 live🤩😍. So if you are around somewhere in France, think about a trip to Gong - it will be totally worth it!!! Thank you to Patrice and the Gong Team for creating this new shop that is for sure the sickest surfshop I’ve ever been to!! 🎉🏄🏽‍♂️ Until now, I had a good impression of Gong; unfortunately, this has changed drastically after my recent order. I ordered a pump foil set. According to the information provided, the shipment – except for the mast, which was on pre-order – was supposed to be dispatched within 72 hours. In reality, it was only shipped 10 days later. Additionally, the delivery was incomplete. I have now been waiting for 26 days for the responsible staff member to resolve the issue, which they have only attempted to handle via the shipping at my expense. My request to send a replacement for the missing item has unfortunately been completely ignored. It is also extremely frustrating that there is no way to reach anyone by phone to resolve the matter quickly. Gong, I urge you to address this issue promptly and ensure the missing item is sent without further delay, so that the order is completed. Overall, this has been very disappointing in terms of both delivery and service. I an inflatable foil board, after inflating it for the first it sprung a leak, right away. I spoke to some other people in my Foil group, and they all had some very negative comments to say about WingFoil equipment of Gong. Also, it was under full warranty, but Gong doesn’t want to reimburse this, they say it’s my fault. I inflated it out of the box. Wow, who needs enemies when you have Gong? What a bad company. I would never buy anything again of this company, look at the reviews and talk to other people, you will hear some bad stories 👀 My comment on the answer of Gong to my review: As I told you many times in our extensive email conversation, I use it only for travel that’s why I use it seven months later after receiving it. The first I inflated it was on the beach at my holiday destination, on this beach was of course sand, so that is why it was on the board. The people of Gong think they are really smart with their detective work and use sand grains as proof that it has been used before, my god…😂 You cannot use that as proof that it has been used! It’s the first I ever used this and I inflated it also for the first time, the fact that you mention the drop stitch protruding the board, that is normal as I inflated the board. There was pressure in the and the dropstitch of course, went out because there was pressure in the while inflating it, and then it exploded. You are not open for a reason at al. I suggested we bring the to an expert so they can decide what happened to the board, but you didn’t want it because you were afraid that the truth would come out. You only want your own “experts”(and they use sand grains and drop stitch sticking out as proof😂) to review this, that is not honest, that sounds like crook activity. You are saying you are open for the discussion, but you closed it already by cutting me off, what kind of company does this? The material is so thin, less than 1 mm, even a shell could puncture this board. Also the solution for a brand new that was used for the first and exploded still in warranty, your solution for this that I have to have it repaired at my own expense,? You are really funny,. 👀👀👀 Extremely Disappointing with GONG Board I rarely write reviews, but I feel compelled to share my extremely frustrating with GONG. I purchased a that was defective from day one — completely unusable due to a serious delamination issue. I contacted GONG immediately, expecting them to take responsibility under warranty. Instead, they initially refused to help, blaming me for improper use, which was both untrue and unfair. Weeks went by with no real solution. With no other option and no communication from their team, I was forced to arrange and pay for the repair myself. Only after I provided detailed evidence showing that the problem was due to a poorly installed valve — a clear manufacturing fault — did GONG finally acknowledge the issue. Despite this, they offered no real compensation, just a €50 voucher, which doesn't come close to covering the time, money, and inconvenience caused. I spent over five weeks unable to use the board, received zero support when I needed it, and ultimately had to fix a brand-new product on my own. Even after agreeing to reimburse the repair, they delayed the payment for weeks and ignored several of my follow-up messages. Their lack of responsiveness and responsibility throughout this whole process has been shocking. GONG may offer attractive prices, but my shows that when something goes wrong, you're on your own. I cannot recommend them and strongly urge others to think twice before buying. Best pre and after Sales ever! Gong staff is super helpful, always very friendly and most of all there is a lot of mutual trust. I wish every company has a like this. Looking forward to now test out my new v3 foil setup! Kudos to Anthony & Thomas (technical advisors) and Laury & Marc-Antoine (After Sales Service). You guys have turned me into a Gong ambassador! I recently had a challenging situation with my order. My package was delivered to Germany a day after my friend’s departure, causing significant inconvenience to bring it to Brazil. However, the Team Gong support team, specifically Olivier, went above and beyond to resolve the issue. They swiftly retrieved the package and redirected it to a new address in France. I was incredibly impressed by their professionalism, efficiency, and dedication to satisfaction. Their commitment to resolving the problem was truly commendable. I want to express my sincere gratitude for their outstanding service. Thank you I was extremely satisfied with the work of the entire Gong team and truly appreciate their dedication and professionalism. A special thank you to their technical advisor Cyril, whose support and expertise were outstanding. Highly recommended! I own a First 9 and a First 11, both excellent boards. The First 11 is perfect for tandem cruising. Gong’s is fast and efficient. Absolutely recommended! Great shop with great cool things and extremely friendly care. I an inflatable last year and 2nd foil this year. I will definitely return back in the future for a new stuff. They even helped me with specific needs and everything arrived on before my vacation. Thank you! TL;DR - damaged during shipping, Olivier talked me through my options and was very patient with my barrage of questions. I ended up choosing to repair it myself and received a 15% refund to compensate me for the damage. Thanks Olivier! I a Cruzader Diamond from Gong in May and unfortunately it was damaged during shipping. The had been impacted on the tail and this had cracked the carbon fibre. I submitted a ticket to Gong and after four business days Olivier got back to me to discuss my options. After I asked multiple questions with multiple emails back and forth, I ended up choosing to repair it myself. Olivier confirmed that the manufacturer's warranty would still apply to my board, and that he could offer me a refund equal to 15% of the value of the board. Overall a great experience, the only thing I would suggest as an improvement is that if choosing to repair the by yourself, the option for a refund of 15% of the value of the is offered as standard. Initially I was only offered the 15% as store credit that expires in 6 months. Thanks again Olivier! Very disappointing with GONG – no longer recommendable: I had been a loyal GONG for many years, purchasing multiple boards, wings, and foils, and frequently recommending the brand to others. In February 2025, I received the “Lemon” – a visually appealing product that I initially enjoyed riding. Unfortunately, after just a few sessions, the showed significant issues: The deck pad began to peel off in several areas, clearly due to poor adhesive bonding. The paintwork was also quickly and heavily damaged despite careful handling. In addition, the included footstraps were non-adjustable and far too large for smaller feet, making them impractical. I submitted a polite and fact-based warranty request. However, GONG’s refused to act cooperatively. Their suggestion was to glue the deck pad back myself – a time-consuming and technically improper solution that would require dismantling the pad and cleaning adhesive residue with solvents. When I proposed a fair goodwill credit or replacement, the tone changed drastically. I was accused of "dishonesty" and "coercion," and GONG flatly refused a return or refund. What disappoints me most is not just the product quality, but the unprofessional and disrespectful way my concerns were handled. The response I received was neither customer-focused nor aligned with the values I expected from a brand like GONG. As a result, I have lost all trust in the company. I will no longer recommend GONG and will purchase from other brands in the future Website change monitoring Monitor any webpage for changes – get instant email alerts when prices drop, new jobs are posted, products come back in stock, or competitors update their sites. See how the number of reviews and average review scores have changed over time.